FAQ Document

What are planner text message alerts used for?

Text message alerts are used to help keep planners informed, even if they are not logged into the platform or actively checking email notifications.

Which Airport Code directory should be used?

There are two types of airport codes – the IATA (International Airport Transit Association) and ICAO (International Civil Aviation Organization) code. GruupMeet uses the three letter IATA code.

Why is the original meeting organizer critical?

The original meeting organizer is critical because this is who receives text message alerts AND any forwarded calls to the program’s unique number.

What type of info will you get a text alert for?

Admin planners will get a text alert when a manifest is uploaded, when there is a planner message, when there are flight delays and when VIPs arrive.

Why should you import cell and email details?

You should import cell and email details so that you have the option to communicate via text and email. Additionally, this data helps with accuracy. This information is not mandatory. Please note that email addresses are autogenerated by GruupMeet if excluded. 

Where can you download an Excel template?

You can download an Excel template in the “Participants Module” within the “Upload Manifest” feature. See GruupMeet’s Knowledge Base as well.

What does each of the Airport Codes denote?

Each airport code should denote the arriving/departing destination NOT the originating airport. GruupMeet provides the originating airport information for flights in the Excel export.

Why shouldn’t you use estimated flight times?

You should not include flight times since this data is likely to change. GruupMeet also provides this.

How do you update or change your password?

You can update or change your password by clicking and completing the “Forgot Password” feature. See the login page for the Forgot Password link.

Why is “Collaborative Planning” important?

Collaborative planning keeps all teams, staff, venues, etc. seamlessly informed at any time and on any device. Shared data saves time and helps teams stay up-to-date without the back and forth.

How can collaborating planners be utilized?

Hotels can be added either during a site inspection or during the actual event, so they can inform their team. Vehicle providers or staff can be added at any time to share details like a manifest copy.

What type of updates are best for Planners?

Updates that impact all collaborators are best for planners. For example, a scheduled time change.

What are the types of collaborator settings?

The collaborator settings are Admin Planner (ability to view and edit all data), Collaborating Planner (ability to view most modules and edit some data) and Travel Staff (ability to view what you select).

When can collaborator settings be updated?

Collaborator settings can be updated at any time. You can adjust settings or remove a collaborator.

How many collaborators for each meeting?

The number of collaborators for each meeting is Unlimited. Add as many collaborators as you wish.

Can an event have multiple admin planners?

Yes, an event can have multiple admin planners. However, only the original organizing planner will receive text message alerts and forwarded calls.

What would you include in the Calendar?

Include internal information or dates such as site inspection meetings, pre-con meetings, etc. You can include PDF files so info is seamlessly shared.

Why would you share or send an iCal link?

Share or send an iCal link to keep your planning team’s calendars connected. You can easily share PDFs to avoid the awkward back and forth.

How is the “Booking Add-on” beneficial?

The booking add-on is beneficial for seamlessly creating and sharing tour, activity or dine-around booking details. No HTML or editors required.

How do you update an event’s coloring?

Update an event’s coloring within the calendar or booking add-on with an HTML HEX color code.

How do you include or share a PDF file?

You can upload or attached a PDF file within the calendar or the booking add-on feature at any time.

How are Participants and Flights different?

The Participants module displays attendee information in alphabetical order. You can easily view contact information, check-in and notes in Participants. The Flights module features flight status details in chronological order. Baggage claim details are provided within the Flights dashboard. Also, participants are grouped or associated by flight.

What’s the purpose of the Logistics module?

The goal of the Logistics module is for scheduling or sharing vehicle pick-up times with providers.

How often is Flights information updated?

Our solution typically begins aggregating flight data queries about two (2) months prior to a specific meeting or event. However, this largely depends on specific flights. GruupMeet gradually increases the frequency in which data is updated as the program approaches. Within two (2) weeks prior to the start of an arriving group, GruupMeet will check/monitor data and provide timely updates every minute (or less, depending on the data).

Which module is contact info found in?

Participant contact information can be found in the Participant’s dashboard, or by using “Search.”

When would you update specific flight data?

You can easily update a specific flight and/or create a new flight to update a specific attendee’s flight info instead of uploading a new manifest.

What info is included in the Change Log?

The Change Log includes an overview of all changes. Changes are displayed by “time” and “user.”

What are the tool’s auto “pick-up times”?

The tool’s auto pick-up times are 30 minutes prior to arriving and 2 hours prior to departing flights.

Where can vehicle/staff info be included?

Vehicle and staff info can be included within the “Notes.” This is found in the Participants module.

How do people choose to communicate?

According to a recent messaging study by Twilio, eight out of nine people today prefer messaging or “texting” over phone or email communications. It’s easy, convenient, to the point and expressive. Most businesses still prefer to communicate with email – people often ignore or don’t check email.

What does 2-way communication mean?

Two-way communication is an authentic exchange of dialog or information between two parties. It’s important or beneficial for relationship building.

What types of notifications are included?

The platform includes the ability to send “on-demand” text and/or email notifications. Additionally, four (4) automated notifications are provided: “Pre-meeting Notification,” “Arrival Notification,” “During Meeting” and “Departure Notification.”

Can you update automatic notifications?

Once automatic notifications are set or saved, they cannot be changed easily. GruupMeet may be able to help you change a saved auto notification. However, it is best to use the “on-demand” messaging feature to send and test email and SMS messages prior to saving automatic notifications.

Why are Departure Notices only email?

Departure Notices are with email only because of the amount of content and nature of this message. (Departure notice automatic notifications should be set in advanced - will not work last-minute).

How do you change the message theme?

The message theme can be changed or modified for each meeting within the Notifications module. You can upload a logo and adjust the coloring of the email notification banner using a HEX code.

What’s a tool that could find a HEX code?

To find out the HEX color code from a logo or image, you can use a HEX color picker. There are many online options such as imagecolorpicker.com.

When are EACH auto notification sent?

The Pre-meeting, During Meeting and Departure Notifications are sent at the specific time and date that you schedule or set within the app. Arrival Notifications are sent to participants the moment when their specific arriving flight “lands.”

Where can planners reply to messages?

Planners can reply to messages from attendees within the Planners Dashboard. The function for planners is like using a “chat” application. However, messages are sent to participants using text.

What contact information is included?

The contact information for whomever sent or is sending notifications is included in email messages.

How can you update a “Support email?”

You can update the “Support email” by clicking “edit meeting” within any specific event’s modules.

What’s the purpose of analytics data?

The analytics data provides flight patterns and statistics about travel details such as peak times.

Who would you share flight data with?

This information is often shared with the hotel convention services team so staff at entrances and the front desk are prepared to support groups.

How does flight data impact logistics?

Flight data impacts staffing, communications, vehicle scheduling, hotel check-in and the overall meeting expectation or attendee experience.

Where else does the tool provide data?

The tool also provides analytics data within the “Change Log” and within an “Excel Manifest Export.”

Where is the flight schedule/data information obtained?

One of the benefits of our tool is that service also includes flight schedule/data services. We aggregate data from over 3,000 airlines, up to 100,000 daily, sourced through leading tracking providers and some GDS to provide the most accurate information. Data is continually accessed through our partners and cached into the systems based on our system’s framework, providing immediate access to the relevant, real-time information needed to make decisions. This results in very fast updates under most conditions. In short, we have developed our unique database system for managing information and data across a variety of sources. This allows GruupMeet to provide the most accurate and up-to-date information often before other solutions such as airport apps. To chat further or to learn upgraded arrival notification options, please contact us. You may also forward your manifest to us to view an example (our tool helps with planning, so we’d need future and/or current flight data, please). See our Knowledge Base for more info.

What is the cost for Admin Planner text message alerts?

We want you and your team to be informed! Our solution’s “ready-to-go” Admin Planner text message alerts are free for the organizer that created the meeting. However, message and data rates may apply – check with your mobile phone network or carrier. Custom features, such as two-way text message codes (i.e. text a code to receive related information), automatic text reply messages/automation, rerouting or message forwarding, text to data (i.e. create specific data or update data via text), are subject to additional setup/one-time fees(s).

Are Admin Planner text message alerts in English only?

Yes, although the meeting’s organizer may use other languages for any event’s on-demand email messages and/or two-way texts, Admin Planner text message alerts are currently only available in English at the time.

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